Frequently Asked Questions

Great customer service is always our top priority. We want to make sure that we are providing you with the best possible experience and that you are happy with our products. Thank you for being a loyal customer!

Payments & Promos

We accept Visa, MasterCard, American Express, Discover, PayPal, Google Pay, Apple Pay, and Ramble gift cards. Only one credit card may be applied per order. Your card will be charged at the time your order is placed. If you are using a Ramble issued gift card, the funds will be removed from your balance at the time your order is placed. All pricing is listed in USD.

We are required to collect sales tax for orders shipping to Alabama, Alaska, Arizona, Arkansas, California, Colorado, Connecticut, Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Nebraska, Nevada, New Jersey, New York, North Carolina, Ohio, Oklahoma, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, Washington D.C., West Virginia, Wisconsin, and Wyoming.

The billing address you are using may not match the billing address tied to your card. Please be sure to check that the billing address is correct and try again. If you are still experiencing problems, you may wish to contact the issuing bank of your credit card regarding this matter.

Promo codes can be entered during the checkout process. Simply type or paste your code in the box labeled “Promo Code,” which can be located by expanding the “Add Promo Code” box under your Order Summary of your shopping bag, then click “Apply.” Only one promo code may be applied per order. Promo codes cannot be combined with other offers. Promo codes do not apply to gift cards.

Please email shop@ramble.gifts with the details of your order and our team will look into your request.

Shipping

We offer free ground shipping on orders over $75 shipping to the continental U.S. Shipping rates for orders under $70, international orders, and expedited orders will be calculated based on the order total and the destination address.

Orders are processed and delivered Monday through Friday, excluding holidays. All orders ship from our studio in Orlando, FL.

Framed art prints will ship in 3-5 weeks. Orders containing framed art prints will be held until the framed art prints are ready to ship.

Wholesale orders will ship in 5-7 business days depending on the scale and shipping address. Customized corporate orders will ship in 2-4 weeks.

Yes! Our team ships orders to PO Boxes or APO/FPO/DPO addresses via USPS.

Yes, but if your order includes an item marked Preorder, the remainder of your order will be held until the preorder item is ready to ship.

Orders containing custom stationery will ship upon completion of the customized order.

If you have any questions regarding the status of your order, please contact us at shop@ramble.gifts and a member of our team will get back to you shortly.

Order Issues

You can check your order status by visiting your order history under My Account, or please feel free to email our customer care team at shop@ramble.gifts.

Once an order is placed, it is unable to be cancelled or modified.

Please report any damaged or missing items to shop@ramble.gifts within 7 days of delivery.

If you have a package that was marked as delivered but you have not yet received it, we ask you to take the following steps:

1. Check with your neighbors or front office (if applicable) to see if the package was left there.
2. Reach out to your local post office facility.
3. Contact our team at shop@ramble.gifts and include your order number.

Please report your lost or stolen shipment within 7 days of the marked delivery date. If an order is lost after being shipped to a third party mail forwarding facility, we are unable to assume responsibility of the package once it is marked as delivered. Once an international shipment has been marked as delivered, we are no longer responsible for the particular package.

Please note, Ramble is not responsible for refunding or reshipping lost orders due to an incorrect address at checkout.

We are so sorry to hear you’re not able to get an order placed on our website, but we’d love to assist you. We recommend refreshing your web browser and clearing your cache and cookies. This may solve issues such as populating a shipping quote, proceeding to the next section at checkout, or adding your credit card information.

If this doesn’t work, try to check out on a different browser, using a different device, or logging out of your account and checking out as a guest. Please, make sure your zip code on your credit card details matches the zip code in your billing address.

Please keep in mind that only one method of payment can be used per order. Please note that any third-party gift cards such as AMEX or Visa are considered credit cards, and will need to have a minimum of the full order total available on the card for the funds to process and complete the order.

If you’re unsure if your order was processed, we recommend checking your email for an order confirmation before placing a new order on our website.

For more assistance, feel free to email us at shop@ramble.gifts with the items in your shopping cart, your shipping address, and the best phone number to reach you at, and we will be in touch as soon as possible to help.

Returns & Exchanges

Unused and unopened products may be returned within 14 days of receipt for a full refund less the original shipping cost. Customers are responsible for any return shipping costs. Used, opened, and/or final sale items cannot be returned. Pillows, personalized stationery, and framed art prints are final sale, non-refundable, and cannot be returned.

If you wish to return an item that was gifted to you, please contact shop@ramble.gifts.

Once we receive the returned item(s), we will credit your original method of payment excluding non-refundable shipping costs as soon as possible. Please note refunds may take 2-3 weeks to process and show on your account due to varying processing times between payment providers.

1. Make sure that your order qualifies

Unused and unopened products may be returned within 14 days of receipt.
Pillows, personalized orders, framed art prints, and items marked final sale are not eligible for returns.

2. If the item you wish to return qualifies

Please contact us a shop@ramble.gifts with you details and someone from our team will reach out with instructions on where to ship your return. 

3. Await credit

Once we receive the returned item(s), we will credit your original method of payment excluding non-refundable shipping costs as soon as possible. Please note refunds may take up to ten business days to show on your account due to varying processing times between payment providers. If for any reason you do not receive the credited amount within that time frame, please feel free to contact shop@ramble.gifts.

We do not offer exchanges at this time, but we will always try to be as accommodating as we can. Please feel free to contact shop@ramble.gifts.